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Frequently Asked Questions

Payment Information

What Payment Methods Are Accepted?

We accept 3 types of payment methods which are pay pal, credit cards and debit card payments.

Is Buying On-Line Safe?

Very safe, by us partnering up with a major bank and also our state of the art security liciences we are forced to keep all transactions as safe as possible that is why we are focused on only 3 payment methods.

Orders and Returns

How do I place an Order?

Easy, scroll to the products or services you want, click on the add to cart which will put all the products you selected which shows at the top of the page. From there click on the cart and you will see all the items you selected, accept them and checked out which then brings you to the check out page where you put in all your purchasing information and there you have successfully placed an order.

Do I need an account to place an order?

No you don’t orders can be processed without an account, although it is preferred if you would like to enjoy full functionalities of the application.

Who should I to contact if I have any queries?

Contact us at info@thvmbchef.com with your queries and our team will respond to you shortly.

How Can I Cancel Or Change My Order?

Simply by following  the returns policy steps or by simple emailing us at info@thumbchef.co.za and we will assist you.

How Do I Track My Order?

After checking out an SKU number will be sent to for tacking purposese and you are able to track the order from our site under purchases on the shopping cart section.

How Can I Return a Product?

Yes, all products are returnable in accordance to the returns policy of Thvmbchef 

If you have anymore questions please